Shipping & Returns

Global Xploration · Effective date: October 19, 2026 · Last updated: October 19, 2026

 

This policy covers orders placed through the GlobalX Shop at www.globalxploration.com. It is part of our Terms of Use.

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1. How Orders Are Made

Most GlobalX gear is made to order by our print-on-demand and fulfillment partners. Your item is printed, embroidered, or prepared after you place your order rather than pulled from a warehouse shelf. This reduces waste and lets us offer a wider range of products, and it is also why we cannot accept returns for change of mind (see Section 5).

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2. Processing Time

Orders typically take about 5 business days to produce before they ship. Business days are Monday through Friday, excluding U.S. holidays. Production may take longer during holiday seasons or periods of high demand.

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3. Shipping Times and Costs

After production, U.S. orders typically arrive in about 2 weeks. International delivery times vary by destination and customs processing and may take longer.

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Shipping costs are calculated at checkout based on your location and order. All delivery times are estimates provided by our fulfillment partners and carriers, not guarantees. Global Xploration is not responsible for delays caused by carriers, weather, customs, or other events outside our control.

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Once your order ships, you will receive a confirmation email, with tracking information when available.

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4. International Orders

We ship to many countries outside the United States. International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges required by their country. These charges are not included in the price or shipping cost and are collected by the carrier or customs authority.

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If an international package is refused, abandoned, or not collected, we cannot offer a refund for the order or the shipping cost.

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5. All Sales Are Final

We do not accept returns or exchanges. Because items are made to order, all sales are final. This includes orders placed in the wrong size or color and items you simply decide you don't want.

Please review the product description, size information, and color options carefully before ordering. If you are unsure about sizing, contact us before you buy and we will help where we can.

This policy does not limit any rights you may have under the law where you live.

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6. Damaged, Defective, or Incorrect Items

Although we don't accept returns, we stand behind the quality of what we send. If your order arrives damaged, has a printing or manufacturing defect, or is not the item you ordered, we will replace it at no cost to you or, if a replacement isn't possible, issue a refund for that item.

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To request a replacement:

1. Contact us at info@globalxploration.com within 30 days of delivery.

2. Include your order number and a clear photo showing the problem, along with the shipping label if the package was damaged.

3. Do not send the item back unless we ask you to.

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We will review your request and respond with next steps. Minor variations in color, print placement, or embroidery that come from the make-to-order process, or from differences in screen display, are not considered defects.

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7. Order Changes and Cancellations

Because production starts quickly, we cannot guarantee changes or cancellations once an order is placed. If you need to change your shipping address or cancel, contact us as soon as possible. If production has not started, we will do our best to help. Once an item is in production, the order cannot be changed or cancelled.

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8. Lost, Stolen, or Undeliverable Packages

Incorrect addresses. Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us because of an address error, we can reship it once you pay the additional shipping cost.

Packages marked delivered. If tracking shows your package as delivered but you cannot find it, check with neighbors, building management, and your local carrier first. Global Xploration is not responsible for packages lost or stolen after the carrier marks them delivered.

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Lost in transit. If a package is clearly lost in transit before delivery, contact us and we will work with the carrier to resolve it.

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Title and risk of loss pass to you when your order is handed to the carrier, as described in our Terms of Use.

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9. Refunds

Refunds are issued only in the situations described in this policy, such as an item that cannot be replaced or an order we cancel. Approved refunds go back to the original payment method. Depending on your bank or card issuer, it may take several business days for the refund to appear.

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10. Contact Us

Questions about an order can be sent to:

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Global Xploration
3000 Biscayne Blvd, Suite 210A
Miami, FL 33137, United States
Email: info@globalxploration.com
Phone: +1 (305) 330-2440

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Please include your order number with any order-related message.